Products are eligible for return within 7 days from the delivery date. To qualify, the product must meet the following conditions:

• It should be unused, unopened, and sealed in its original packaging.
• All original tags and labels must be intact.

For specific issues such as a wrong item delivered, an item damaged inside the box (but the shipping box is intact), or a missing item in the order, customers must report the issue within 3 days of delivery. Supporting evidence, such as images or videos of the packaging box and the product, is required in these cases. Please note, the standard 7-day return window will not apply for these claims.

Recommendation:

We strongly encourage capturing an unboxing video as evidence to assist in resolving claims related to these issues.

Non-Returnable Categories (except for manufacturing defects):

• Specific product categories (e.g., workout equipment and accessories).

Cases Not Eligible for Return:

• Opened or used items.
• Complaints related to taste or health issues (consult a nutritionist or the brand directly in such cases).
• Products with tampered scratch codes or serial numbers.
• Free items (if not accompanied by the purchased product).
• Individual items from a combo offer.