Please discontinue use of this website if you do not agree with the following terms.
All information you provide to us, including any sensitive personal details, is given voluntarily. You have the right to withdraw your consent at any time according to this User Agreement, but please note that any such withdrawal will not apply retroactively. You also have the right to access, modify, correct, or delete your personal data collected through your use of this Website. If you update your information, we may retain a copy of your original details for our archives.
When you visit the Website, we automatically receive some technical data due to the nature of internet communications. This includes the URL of the website you visited before ours and the one you visit after, your Internet Protocol (IP) address, details about your computer's operating system, browser type, email patterns, and the name of your internet service provider (ISP). We use this information to analyse overall trends and improve our service.
Cookies are used on the Website to temporarily store certain non-sensitive data, which helps us and our service providers manage technical aspects, support research and development, and streamline administration. In some cases, authorized third parties may place or recognize a unique cookie on your browser to optimize our services or serve ads. However, we do not store personally identifiable information in these cookies.
We may keep records of phone calls for purposes such as order inquiries, service administration, research, and quality management. Additionally, third-party companies, including ad servers and agencies, may display advertisements to you based on general profiles. We do not use personally identifiable data to target these ads.
We are not responsible for any damages or potential viruses that may affect your device as a result of accessing or using our Website. If you are dissatisfied with the Website, your only recourse is to stop using it.
This privacy policy applies solely to our managed websites and services. We do not control the websites that appear in search results or that are linked from our Website, and we are not responsible for how they manage data, including cookies. We encourage you to review the privacy policies of these third-party sites.
Please be aware that information you post or share on our Website may be accessed or collected by other users, and we are not liable for any misuse of that information. We take your privacy seriously, and while we may share aggregated, non-personally identifiable information with advertisers, sponsors, investors, and strategic partners, your personal data (such as passwords, credit card numbers, or bank details) will never be disclosed to them without your explicit consent or unless required by law.
If you have concerns about your privacy, please communicate them to us, and we will address them appropriately.
REPLACEMENT POLICY:
We maintain the highest quality standards in both the manufacturing and distribution of our products. Every batch is thoroughly tested and certified to ensure you receive the finest quality. For this reason, IIN has been trusted by fitness enthusiasts worldwide. However, in the unlikely event that you receive a damaged product, we offer a replacement service. Please review the guidelines below.
How Does the Replacement Process Work?
We offer replacements only (no returns) in cases where the product is received in a damaged condition, provided the packaging remains unopened. If these conditions are met, we will arrange a replacement for you.
Eligibility for Replacement:
- Damaged Products (Unopened):
- Products are eligible for replacement only if they are received in a damaged condition and the packaging is unopened with the seal intact.
- Products with opened packaging or broken seals are not eligible for return or replacement.
- Steps for Replacing a Damaged Product:
- Initiate the replacement process from the “My Orders” section of our website. You will be required to provide your contact details, address, preferred pickup time, and the reason for requesting a replacement.
- You will also need to upload a short video of the damaged product, highlighting the issue. This will help our team assess the problem. Once submitted, our customer care team will contact you.
Non-Returnable Items:
- No returns are accepted. We only offer replacements if the product is unopened and received in a damaged condition.
Do I Have to Pay Any Replacement Fees?
No, you do not have to pay any fees for a replacement.
When Will I Receive My Replacement?
Once the product has been picked up and verified, we will dispatch your replacement. Delivery times may vary, but we aim to replace the product as quickly as possible.
How Many Days Do I Have to Request a Replacement?
You must initiate the replacement request within 24 Hours of receiving the product.
What Information Will Customer Care Need for a Replacement?
Please have your order number and product details ready when requesting a replacement. When initiating the process through the “My Orders” section on our website, you will need to upload a short video showing the damage to the product.
Need More Help?
For further assistance, feel free to contact us:
Monday to Saturday, 10:00 AM to 6:00 PM